NEXUS The parts of a shop nobody puts on a website.
Staffing, events, channels, analytics and backups. Unglamorous, and the reason a floor either runs or does not.
The half of the business that is not selling.
Staff and time
Who is on, who was on, and what they were doing. Time tracking that lives beside the sales it produced instead of in an app nobody opens.
Calendar and events
Tournaments, release nights, buy events and shows, scheduled where the customer records and the marketing already are.
Channels
Connections out to the marketplaces you already sell on, so a listing does not become a second inventory to maintain by hand.
Analytics
What sold, what sat, and what you paid for it. Reporting on the same rows the counter wrote, not an export that was true last Tuesday.
Your shop's data is yours, and it survives us.
A shop's customer list and sale history are the business. Backups are built in rather than sold as an upgrade, and the record a scanner produces is designed to outlive the platform it was written on. That is the point of a portable record.
Two locations should not mean two businesses.
Shops that grow usually grow into a mess: separate registers, separate inventory, separate customer lists, and a monthly ritual of reconciling them. Locations report into one system, so a customer known at one store is known at the other and stock is a single number rather than an argument.
- +One customer list across every location.
- +Per-location reporting without a separate install to maintain.
- +Staff and permissions set per person, per site.
The floor is not always the floor.
A lot of this business happens at conventions, in hotel ballrooms and across a folding table. Events, calendar and inventory are built expecting that — what you took to the show, what you sold there, and what came home is the same inventory the shop reads on Monday morning, not a spreadsheet you reconcile afterwards.
Saturday afternoon is the wrong time to be down.
Retail software gets judged on its worst day, not its average one. The questions worth asking any vendor are the unglamorous ones: what happens to a sale in progress, who can still ring a customer up, how long until somebody answers the phone, and what it costs you while you wait.
We would rather set that expectation plainly during a sales call than let you discover it on a release weekend with a line at the register.
- +Support is a person. Not a ticket queue that answers in three business days.
- +Backups run without you. Restoring is not a favour you have to ask for.
- +Hardware is serviced in place. A unit does not leave the floor to be fixed.
A collection nobody catalogued, one object at a time.
The hardest inventory is the one that arrives in cartons with no list. Working through it produces the catalogue and the provenance record in the same pass, instead of cataloguing once and measuring never.
Let's talk about your floor.
Tell us what moves through your counter and we will walk you through what a unit does with it — throughput, footprint, integration and terms.
Request a deployment briefing